Zoom link opening in browser, not app

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Zoom link opening in browser, not app

Posted by shanna thiel on September 2, 2021 at 2:49pm in Technology & platforms

Hi!

We have some participants who have the app; however, when they click on the join link, it automatically opens in the browser. Any ideas why this happens and how I can fix it?

The issue is that there are fewer amenities using the browser. Participants using the browser are unable to see PDFs in chat.

ANY help would be greatly appreciated!

Thank you,

Shanna

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Replies

Dawn Sillett September 7, 2021 at 12:44pm

At the risk of being basic, has everyone with the Zoom app updated it? Seems that Zoom doesn't push out updates; I've found they require users to check for updates from time to time
Jo Cook September 28, 2021 at 10:43am

Hi Shanna, did Dawn's message help? Platforms are updating a lot, so keeping that up to date, and/or uninstall/reinstall can often help!
shanna thiel September 29, 2021 at 2:27am

Thanks Dawn and Jo! I'm going with instructing people to ensure they have the latest version. What I'm being asked, however, is why participants have downloaded the app, then when they cick on te link, they are forced in through the browser.
- Jo Cook > shanna thiel September 29, 2021 at 11:41am
  
  Hi Shanna, this Zoom help page might be of use:
  
  https://support.zoom.us/hc/en-us/articles/201362593-Launching-Zoom-...
  
  Launching Zoom from a web browser
  
  Overview If you are using Google Chrome, Mozilla Firefox, or Apple Safari to join or host a meeting, you will see a dialog box to launch the Zoom app…