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What causes anxiety live online?

Really interesting report from PowerPoint presentation design agency Buffalo 7, about what causes anxiety live online. 

They focused on what they call "Zoom Anxiety" and what caused it, thought it can be easily applied to any video meeting tool and broadened to live online learning too. 

73% of their respondents said that they had had "Zoom anxiety", with even more people saying that video calls made them more anxious. 

But the biggest issue was technical problems and not knowing how to fix them - so it's essential our organisations support people as much as possible. 

Being unable to read caller's body language was third on the list, and we are hearing a lot of organisations and trainer's that are relying on the attendee webcams being on. Understandable as it replicates face to face sessions, however in the infographic created there are elements of this that can cause anxiety for some people. Having a look at some of the resources on www.DigitalBodyLanguage.info can help with this. 

 

Zoom-anxiety-infographic-Buffalo-7.jpg

Infographic from Buffalo 7

 

Over to you

What are you picking out of this information -- and what can we do better?

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  • While I'm lucky that I can keep sessions informal I think some of the expectations we share at the start of sessions help normalise these anxieties. We tell people we expect there'll be technical issues, we're fine with pets/small people joining, popping to answer the door might be necessary for people. I've seen people visibly relax as we run through these points.

    Now those things happening might give me anxiety about delivering a great session but I'm happier with 1 of me being anxious rather than 10/20 attendees getting stressed.

    • I love that intro, what a great place to start, making people feel more comfortable!

      And yes, anxiety for trainers is a whole other thread :D

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