Replies

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  Jo Cook June 22, 2018 at 5:52pm

  Ooooh nice one! I'm sure there are some video geeks out there with some ideas. 

  What ideas/plans do you have other than live video? Any recordings? Pics? Anything else?
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    Paul Norrington > Jo Cook June 27, 2018 at 1:54pm

    Recordings, possibly.  Certainly plenty of pictures and scenarios. Probably self-paced e-learning as a pre-cursor to cover and assess basic knowledge.
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  Michael Cook June 27, 2018 at 9:50am

  Hi Paul,

  I love the idea of where you are going with live video into the web conference, I do wonder how practical this will be.
  
  I don't know exactly how you want to run your sessions or what the learning outcomes you are looking for are.

  I might think about instead spending time to record video to use in the virtual classroom.

  For example, you record under the bonnet of a car, the video takes you on a tour of different sections, showing you what part does what or what part is connected to the other etc.

  I could see this working in the virtual classroom, the facilitator plays the video and pauses at sections. "Ok so we have just seen the X element, raise your hand if you think you know where we will go next to find the potential problem".

  This way you record a stock selection of videos each with different learning outcomes and a virtual classroom session designed around them to be used over and over again.

  Just an idea to ponder.

  Mike
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    Michael Cook > Michael Cook June 27, 2018 at 9:54am

    Using Adobe Connect as an example, you could even have different layouts, when you know you will pause on a section of video, you jump to a screengrab of that video section and activate whiteboard tools, the attendees must draw lines to what it is connected to or higlight areas on the screengrab.
    
    You then jump back to your video layout to see if they were correct. 
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      Paul Norrington > Michael Cook June 27, 2018 at 1:58pm

      Thanks Mike.  You're right,  it could certainly be challenging,  and tried on a very small scale first. Probably a case of being very selective on where live adds tons of value vs pre-recorded. Building up a stock of on-demand resources to interact with live (as you suggested) is a great idea though.
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  Lorna Matty July 2, 2018 at 11:09pm

  Interesting challenge Paul.  Because we don't have VOIP I haven't use videos but when I have done so in the past, we often experienced issues because of different bandwidth speeds on the recipient's device. At the last learning technologies show I attended, virtual reality was increasingly becoming the tool of choice by automotive companies for this type of training as well as for learning how to drive a train, flying etc.  Depending on how the theory is delivered, you could perhaps create a series of scenarios where you have a customer describing the problem they are experiencing and they have to determine what the problem might be, why and what diagnosis they would perform  before discusing the preferred solution.  But I think it is important to highlight customer centricity (buzz word of the moment)  so maybe the virtual classrooms could instead be used for the customer service aspect which can see working really well. Lorna
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    Paul Norrington > Lorna Matty July 3, 2018 at 2:35pm

    Thanks Lorna! Yes, I'm sure scenarios are the way to go, and are a big part of make-up when they deliver f2f training anyway. I'm sure some of the scenarios could be described in an engaging way without live video, too. Definitely one for an agile approach - trying something on a small scale and seeing what works. What the participants need is their own virtual car to tinker with, so VR would be the ultimate solution.
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    Jo Cook > Lorna Matty July 4, 2018 at 5:05pm

    Very good points here Lorna about VR, and it might well be the best solution here medium/long term. 

    As both you and Paul say, the theory/customer experience/scenario stuff should be really good here. One of the things I've done in the past (admittedly in Adobe Connect where it's easy to show both things on screen at once) is have a video play and have the key 'screengrabs' as an animated PowerPoint file, perhaps with quotes too if they are important. This way if the video doesn't work for some reason people have the backup. 

    Another way you could do this is if you have access to/people can make the videos, you can do a bit of both. You can use the videos as a pre-learn activity with appropriate questions to either discuss in a social environment of some sort, or to bring those answers to the session. You can then use the PowerPoint/screengrab version to step through the video and avoid the issues Lorna has mentioned.

    Hope these ideas help!
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  Marco Faccini July 6, 2018 at 10:46am

  Some great responses here. I have for the last couple of years worked with and am working with automotive manufacturers utilising VR and it would be a good fit here. Although I wonder rather than build the scenarios maybe something like Google Glass 2 might work even better? Pictures and video can be captured (you could even use Alexa alongside) and then uploaded in the usual way via Apps etc. Here is a link that might aid https://www.wired.com/story/google-glass-2-is-here/ and this article shows the specs https://www.techradar.com/reviews/gadgets/google-glass-1152283/revi...

  Of course maybe the ideal scenario is that you can Livestream the video of them carrying out the theory via MyGlass ? 

  

  Google Glass 2.0 Is a Startling Second Act | Backchannel

  The trendy-creepy glasses flopped. Then the tech giant realized that the future of wearables was in factories and warehouses.
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    Jo Cook > Marco Faccini July 6, 2018 at 11:13am

    You always have great resources and experiences to share on this topic Marco, thanks !