Recent Adobe Connection PowerPoint animation issues?

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Recent Adobe Connection PowerPoint animation issues?

Posted by Jo Cook on February 1, 2019 at 2:50pm in Technology & platforms

Hi all,

I ran a session last week, piloting our new CPD Series, and I noticed that a lot of the basic, standard animations I used in my uploaded PowerPoint slides weren't working properly. Some of these are slide decks I've used for a while, so I know it's not something different I've done in the animation.

Some of it was weird were part of the animation wouldn't show up for others when I clicked (though I could see it). In other instances the animation step wouldn't work, but when I loaded the next animation step, both showed up! It makes quite a negative impact when I'm building my story or learning point.

Has anyone else had this issue on Adobe Connect recently?

Thanks!

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Replies

Alistair Lee February 8, 2019 at 4:03pm

Hey Jo,

There was an animation bug introduced in 10.1 that I'm guessing was the cause of this. Animations would be 1-click behind on participants machines. I'm happy to report that was fixed with a 10.1.1 patch that went out to all customers on January 24th.

http://blogs.adobe.com/connectsupport/bug-fixed-in-adobe-connect-10...

Please let me know if you're still experiencing any issues.

BUG fixes in Adobe connect 10.1.1

Adobe Connect Blog
- Jo Cook > Alistair Lee March 11, 2019 at 12:06pm
  
  Thank you - all been working perfectly. I really appreciate you letting me know and apologies for the late reply!
Mike Taylor February 15, 2021 at 3:31pm

I don't think my issue is related but I haven't been able to find any good info nor a resolution so I thought I'd try here. (Thanks for your consideration!)

I have a PowerPoint 350 (Windows 10) file that I can not get to upload for the life of me. I've tried:

* compressing the file size

* removing unused fonts (no only a few Roboto family fonts remain)

* removing videos

Any other suggestions that might help?

Thanks,

Mike
- Jo Cook > Mike Taylor February 15, 2021 at 3:35pm
  
  Hi Mike,
  
  You are always welcome!
  
  Is it a PowerPoint 365 document? What is the file extension?
  
  How big is the file?
  
  Have you updated your application to Connect 11.2?
  - Mike Taylor > Jo Cook February 15, 2021 at 3:43pm
    
    Hi, Jo! Thanks for jumping in so quickly.
    
    Yes, it is a PowerPoint 365 file. I've tried uploading it with both .pptx and .ppt extensions.
    
    It is 100MB and my application says it is up-to-date.
    - Jo Cook > Mike Taylor February 15, 2021 at 3:45pm
      
      And I assume you are getting the "conversion error" message?
      
      100mb it SHOULD cope with, but it could be an issue.
      
      You could try splitting the file in two and seeing if that helps.
      
      If you want to email it to me (or Dropbox or whatever) I can take a quick look and try in my Connect if you want :D
Mike Taylor February 15, 2021 at 6:39pm

Aha! Jo you are the best!! When I split it up it went right in. Fortunately, I've got a couple natural break points when we switch to videos that will let this "split" approach work like a charm.

THANK YOU!!!!!!!!!
- Jo Cook > Mike Taylor February 15, 2021 at 6:42pm
  
  Fabulous!!
- James Booth > Mike Taylor February 18, 2021 at 5:32pm
  
  things to be aware of / that cause issues
  - dont have objects / images that are off the stage (slide)
  
  - background images on slide masters often cause issues, especially when created using google slides
  
  - grouping multple text fields (espewcially if they containa hyperlink) can cause issues
  
  - avoid having jpgs / pngs that are outside of the slide page margings
  - Mike Taylor > James Booth February 18, 2021 at 5:54pm
    
    Sometimes these computer things can be rather persnickety can't they?! 8-)