Replies

• Paul McBride May 1, 2019 at 3:17pm

  Hey Jo,

   

  Bit late to the party with this but here's some issues from my experience:

  • Pre-uploaded documents not in a format that most people would be able to open (eg a .pages document when your participants are using Windows)
  • Recording features on presenter's computer hogging resources and affecting the delivery

   

  Strangest one that happened to me was yesterday: Presenter stopped sharing screen over the course of the 10 min break we took. When he came back to his screen, it looked like he had dropped from the session (name missing from the attendee list) was actually still connected and could talk over the VoIP connection!

   

  Was an esay fix (closed and re-joined session) but was definately a first for me!
  • 

    Jo Cook > Paul McBride June 5, 2019 at 11:24am

    Hi Paul, 

    Ah the recording/computer run time issue is an interesting one. What platform is that with where you've noticed it?

    And how weird about the lost connection! I know that there are different communication ports (from a firewall perspective) used for VOIP and the visuals, maybe it was some weirdness to do with that!?
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  Bryan Gerlach June 3, 2019 at 9:40pm

  Lost connectivity by facilitator or participant

  Platform freezes

  Not having a producer / co-facilitator when things go wrong

  Loading wrong materials or materials that are not updated
  • 

    Jo Cook > Bryan Gerlach June 5, 2019 at 11:22am

    Yup, good list! The platform freezing or connectivity I think I find most frustrating as I can't fix them!
• 

  Caroline Elizabeth Black October 21, 2020 at 11:31am

  trying to play video eg off YouTube but there is no sound...using Zoom - thought I fixed it with share computer audio but no

   
  • 

    Jo Cook > Caroline Elizabeth Black October 23, 2020 at 1:16pm

    Ah yes, that's important! It's amazing how many tiny options or setup things we don't notice until something doesn't work. Glad you found it :D