I love this thought from Mark Britz on Twitter:
The biggest upside of enterprise social tech in the short-term is in exposing *who* your organization really is. This can be a painful early step in implementation that can be perceived as failure but really, you can’t fix what you can’t see. #ESN #socialbusiness #socialorg
It relates to some of the reading I've been doing around facilitating digitial body language, both in the virtual classroom but also through groups and communities.
What are your thoughts on this?