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Are we over doing the engagement?

Interesting blog here from Myles Runham

https://mylesrunham.com/2018/10/02/is-the-quest-for-engagement-a-red-herring/

 

Myles asks if, by focusing on engagement, we are doing so at the cost of inherent value to the end user. 

I'm always stating how important "engagement" and "activity" is virtual classrooms and webinars. But what about the balance from what Myles is exploring here?

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