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hi all
in adobe connect i'm trying to add a user so i can put them in a group for some training i want to run. Whenever I try to tho, i get this error:
"This login is already registered either as a guest or user. please go to admin>users and groups to verify. use manage guest option to promote guest to user"
What does that mean? Can anyone help pls!?
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Replies
Oh I've had this issue before too! It's not immediately obvious.
If people have come to sessions before they will probably be guests on the system, rather than the Users that you want to have a password.
The first hurdle is do you have the admin rights. If you look on the top right you should see "Administration". If you can click that and don't get locked out then you are ok. You probably have this already if you are trying to add users.Â
From there the next line under the menu gives you the "Users and Groups" section.Â
Where you have the list of the different groups, there are some round edged buttons above. One of them is Manage Guests. If you click that, you'll see a list of people and their email addresses on the right.Â
This is where I went wrong with the same problem, I didn't understand what the error message was telling me, and the guests aren't immediately obvious. If you find the person you are trying to add as a user, you can convert them to be a user and hey presto!
Hope that solves the problem!
oh i get it now! Thanks Jo!
Now i read the eror again it does make sense, IÂ didn't understand it first time adn couldn't find where the guests bit was. thanks so much!!!