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I've been running some Adobe Connect sessions and noticed some challenges.
We noticed that a name in the Attendee pod came up in blue and didn't know why! Mike had Googled it and not found an easy answer.
We later discovered that Ben couldn't see a lot of the content we were displaying (more below) as he was using the HTML client, i.e. he'd logged in through a browser and not had to download the Connect app. We had a very real Lightbulb Moment here, as once Ben has installed the Connect application on his computer, his name went to black.
So, blue names are using a browser. Important to know especially once you read the below restrictions.
Content not supported in HTML client
You may have seen this little red warning triangle on some pods. By hovering over it you'll see a warning that this content won't be displayed for anyone using a browser. I knew that this was an issue with some content and it's a fair compromise for getting access to the session. In the above situation it was a PowerPoint file that Ben couldn't see. I assumed I'd used too many snazzy animations or something. However testing this with the plainest file got the same results.
It took a bit of Googling to find this list of what is currently supported (last updated October 4th when I looked at it): https://helpx.adobe.com/adobe-connect/adobe-connect-html5-capabilities.html
Somewhat distressingly, the following content is all coming soon for browser users:
For me, this makes the HTML client browser access pretty much useless at the moment, so I'm going to switch it off for now I think. It also feels like the HTML access was a bit rushed. I'm all for a minimal viable product, but this lacks quite a lot of the basics as far as I can see. Maybe I'm seeing things negatively.
If people can join, hear and type, great. But if they can't see the slides, documents, videos, audio, webcam, join breakouts, see or draw on the whiteboard, I'm not sure what point there is.
You can, of course, design your sessions without these elements if access is more important than these tools.
I'll update this once things change.
30th Septermber 10am UK
Digital Body Language: How To 'Read' And Engage Your Virtual Audience, with Breeio
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